You can easily find the installation location with the help of Uplay PC or the Steam client. To find the location of a game installed through Uplay PC: - Click on the game tile in your library. Select Properties from the menu on the left. In the Local files section, press Open folder. Where's the game folder for Uplay? User Info: tigerex777. Tigerex777 6 years ago #1. You know like in steam is in steamapps/common folder? Where's the one from Uplay? I5 4670k @ 4.2ghz / 8GB DDR3 Ripjaws / GTX 770 SLI / Cooler Master GX 750W / Cooler Master CM 690 ADVANCE II case / Asus 24' 144hz / Gigabyte Z97X Gaming 7 mobo. The first and most important step is to close Uplay completely on your system. You can right-click on. Uplay is Ubisoft's PC games portal, where you can find all your games on PC. Download Uplay for PC.

Summary :

The “Uplay is unable to start your download” error can be triggered by DNS issues, compatibility and permissions issues, etc. If you encounter this error message, you can read this post. It will show you multiple solutions for this issue. Now you can click to get these methods from MiniTool.

When you try to install or update an Ubisoft game, the “Uplay is unable to start your download” error message always occurs. Then you can’t download or update this game properly.

This error message can be triggered for many different reasons such as DNS issues, compatibility, permissions issues and installation folder issues. Sometimes, antivirus on your computer may also block Uplay.

Right now, if you want to know how to fix “Uplay is unable to start your download”, you can try the following methods to fix this error.

Method 1: Switch to the Preview Version of Uplay

If the “Uplay is unable to start your download” error appears no matter which game you are downloading, you can try switching to the preview version to fix this issue.

Step 1: Double-click the icon of the Uplay client on the desktop to open it.

Step 2: Click the menu button and then select the Settings option.

Step 3: Enter into the General tab and check the Try out Preview Versions option.

Step 4: Reopen Uplay and check if the “Uplay is unable to start your download” error disappears.

Method 2: Use the DNS Address of Google

The cause of this problem may also be your DNS address settings. To fix this error, try to change the default DNS address to a free DNS address of Google.

Step 1: Type control panel in the search bar and clickControl Panel to open it. Select View by: Small icons and click Network and Sharing Center.

Here are 10 ways to open Control Panel Windows 10/8/7. Learn how to open Control Panel Windows 10 with shortcut, command, Run, Search Box, Start, Cortana, etc.

Step 2: Click Change adapter settings, right-click the current network adapter that you are using and click Properties.

Step 3: Under the This connection uses the following items: section, click Internet Protocol Version 4 (TCP/IPv4) and click Properties.

Step 4: Check Use the following DNS server addresses, put 8.8.8.8 as Preferred DNS server and put 8.8.4.4 as Alternate DNS server.

Step 5: Check Validate settings upon exit and click OK.

Step 6: Reopen Uplay and check if the “Uplay is unable to start your download” error still exists.

Method 3: Flush the DNS and Reset TCP/IP

This approach is more of an extension of Method 2. If the error can’t be fixed after trying Method 2, you can continue to try flushing the DNS and resetting TCP/IP.

Learn how to reset TCP/IP stack Windows 10 by using Netshell utility. Check the Netsh commands to reset TCP/IP, reset IP address, renew TCP/IP settings.

Step 1: Type cmd in the search bar, right-click Command Prompt and select Run as administrator.

Step 2: Type the command ipconfig /flushdns and press Enter to run this command.

Step 3: Then type netsh int ip reset and press Enter.

Step 4: Download or update an Ubisoft game to check if the “Uplay is unable to start your download” error disappears.

Method 4: Reinstall Uplay

This may be one of the most basic solutions. You can try reinstalling the Uplay client to fix this error. Be sure to include this method in the troubleshooting process. Here, take Windows 10 as an example.

Step 1: Click the Start menu and select Settings to open it.

Step 2: Click Apps to view all installed apps on your computer.

Step 3: Right-click the Uplay entry and click Uninstall to open the uninstallation wizard of Uplay. Then you can follow the steps on the screen to uninstall Uplay.

Method 5: Modify the Compatibility Properties of the Uplay Client

You can try to run the Uplay client in compatibility mode and also run the Uplay client with administrator permissions to solve the issue.

Step 1: Right-click the Uplay shortcut icon on your desktop and select Open file location.

Step 2: Right-click the Uplay.exe file and select Properties.

Step 3: Switch to the Compatibility tab, check Run this program in compatibility mode for: and then select Windows 7.

Step 4: Under the Settings section, check Run this program as an administrator and click OK.

Step 3: Download or update an Ubisoft game to check if the “Uplay is unable to start your download” error still persists.

Method 6: Delete a Certain Folder

A folder in the AppData can keep the cache of the Uplay client, so you can try to delete this folder to fix the error without reinstalling the app or losing game files. Be sure to find the right folder and delete it to hopefully solve the issue.

Step 1: Click the Libraries icon to open File Explorer. Navigate to This PC > Local Disk > Users and then find the folder you are logged into.

Step 2: Double-click AppData to open it.

Step 3: Open the Roaming folder, right-click Ubisoft and select the Delete option to delete the folder containing the cache of the Uplay client.

Step 4: Reopen the Uplay client and check if you still meet the error - downloading update: Uplay is unable to start your download.

Method 7: Disable the Antivirus on Your Computer

If you receive this error message when you are downloading or updating games, you can try to disable your antivirus real-time shields to fix this issue.

Be sure to re-enable your antivirus quickly when you fix this issue because your computer will be in danger without the protection of your antivirus. The ways to turn off every antivirus are different. Meanwhile, after you disable the antivirus, you should also turn off Windows Defender.

If you encounter Windows Defender error 0x80073afc and don’t know how to fix it, then you can find several easy and efficient ways to fix it from this post.

Step 1: Click the Start menu and click Settings to open it.

Step 2: Click Update & Security and then click the Windows Defender tab. Click the Open Windows Defender Center button.

Step 3: Click the Virus & threat protection and click the Virus & threat protection settings option. Switch Real-time protection to Off and confirm all prompts appear on the screen.

Step 4: Reopen Uplay and download or update games to check if you still receive the “Uplay is unable to start your download” error message.

Uplay Change Game Location

Make a Backup to Protect Your Computer

Since all antivirus are designed to protect your computer from virus and malware, if you disable your antivirus to fix the “Uplay is unable to start your download” error, your computer may be attacked by viruses without the protection, or even your computer may crash.

Thus, it is highly recommended that you make a backup of your computer to protect it if you try disabling the antivirus. A piece of free backup software - MiniTool ShadowMaker is the best choice for you to back up your data.

It is a really powerful data protection and disaster recovery tool for PCs. When you use its Backup function, you can back up files, folders, partitions, operating systems, disks to protect your PC and then you can restore the PC with its Restore function when you encounter computer accidents.

You can also try its Clone Disk function. It allows you to clone a whole disk to protect your computer. Meanwhile, with its Sync feature, you can also sync your data ahead of time to prevent your data from missing due to virus.

Right now, you can free get the MiniTool ShadowMaker Trial Edition just by clicking the button below.

Follow the steps below to learn how to back up data using the MiniTool ShadowMaker’s Backup function.

Step 1: Choose the Backup Source

1.Finish installing MiniTool ShadowMaker and then run it.

2.Click Connect in the Local section to get the main interface of MiniTool ShadowMaker.

3.Click the Backup tab.

4.Click the Source section firstly, select the backup type - Folder and Files and then choose the files you want to back up.

Step 2: Select a Destination to Save Your Backup Files

1.Click the Destination tab.

2.Choose an available destination to save the backup files. Click OK to back to the main page.

Step 3: Execute the Backup Operation

1.Click Back up now from the bottom right corner to start the backup operation. You can also start the backup task later by choosing Back up Later.

2.Make sure that you want to do the backup operation now and click Yes.

When you finish all the steps above, you can successfully back up your data with MiniTool ShadowMaker to keep your data safe.

Method 8: Rename the Folder of the Problematic Game

If you rename the folder where the game should be installed, the Uplay client will think the game hasn’t started to download and prompt to download the game again. Then, you can rename the folder back to the former name and the Uplay client will recognize it and start to download the game again.

This is a useful method for you if you want to update your game. Before you start, make sure Uplay is not running.

Step 1: Press the Ctrl + Shift + Esc keys together to open Task Manager.

Step 2: Click More details and switch to the Details tab. Find the Uplay.exe entry, right-click it and then select the End task option.

Step 3: Find the folder where the game is installed. By default, the folder is: C:Program Files (x86)Ubisoft Game Launchergames

Step 4: Right-click the folder name of the problematic game, select the Rename option and rename it. Remember to leave a note of the original name.

Step 5: Reopen Uplay and you will be prompted to download the game again. Then, rename the folder back to its original name. Click the Download option in Uplay and then the Uplay client should recognize the existing files and the game can update now.

Method 9: Verify Game Files

It is useful to verify the game files for the game you are trying to install. It can bypass the actual download by checking if all the files are available, or if not, download these files automatically. You can solve the problem in this way, so be sure to check this solution out.

Step 1: Double-click the Uplay client icon on the desktop to open it.

Step 2: Click the Games option to view the list of games that have installed. Choose the game that you want to verify and then choose the Properties option.

Step 3: Click the Verify Files option under the Local Files part. Wait for the process to finish and then a report will show you whether any files were downloaded again.

Step 4: Try to download or update the Uplay game to check if the “Uplay is unable to start your download” error still appears.

Method 10: Change the Download Directory

Another possible reason might be the folder where you try to install the game. It is likely that you do not have the necessary permissions, or that the Uplay client refuses to use the folder. In this case, you can try to change the default installation folder to fix the issue.

Step 1: Double-click the Uplay client icon on the desktop to open it.

Step 2: Click the menu button of the home screen and select the Settings option from the left panel.

Step 3: Find the Downloads section, click Change under the Default game installation location part and use a different location. It is highly recommended to use a location on another disk/partition.

Step 4: Check if the “Uplay is unable to start your download” error still persists on your computer.

Conclusion

To sum up, this post has shown you multiple solutions to fix the “Uplay is unable to start your download” error. In addition, it also recommends a piece of free backup software - MiniTool ShadowMaker. If you try to use Methods 7 to disable your antivirus, you’d better back up your data with MiniTool ShadowMaker to protect your data.

If you have any trouble when you are using our program, feel free to contact us via the email [email protected] and we will reply to you as soon as possible.

Summary :

If you can't find games in Uplay game library, there may be something wrong with Uplay. If you want to find a useful way to fix this issue, you can read this post. It will show you several solutions to this problem. Right now, you can get these methods from MiniTool.

Uplay Doesn’t Recognize Installed Games on Windows 10

Today, Windows 10 gamers like to play games through digital distribution services like Uplay and Steam.

With the popularity of Windows 10, more and more people adopt Windows 10 system. Statistics showed that more than 60 percent of Steam Gamer has turned to Windows 10.

Having access to the game library at any time, keeping your games updated and organized, and putting them all in one place is much easier.

But sometimes, installed games and Uplay clients can have problems. If you are a Uplay user and the client doesn’t detect your installed games, keep reading to get methods to fix this issue.

If you receive an error message that says “Uplay is unable to start your download”, you can read this post to get some useful methods to fix this error.

Fix “Uplay Game Not Showing up in Library”

Method 1: General Troubleshooting Steps

Step 1: Disconnect your game from another Ubisoft Account. Create or log in with a secondary account, then log in to this account and check if your game is in the game library.

Step 2: Make sure your game is not hidden. In your Uplay PC game library, expand the Hidden section and then check if your game is there.

Step 3: Empty the cache folder for Uplay PC. Close Uplay > find the Uplay default directory > find and rename the cache folder to another name > restart Uplay PC.

Now you can check if the “Uplay doesn’t recognize installed games on Windows 10” problem still exists.

Method 2: Select the Correct Game Directory

Step 1: Run Uplay on your Windows 10 PC and then log in to your account.

Step 2: Find your games library in the Uplay client and then find the game you want to detect.

Step 3: Click on the game. Find the Locate installed game button and then choose the installation directory of your game manually.

Step 4: Click OK.

After you finish the steps above, you can update and run the game through Uplay PC. Or you can use the Download button:

Step 1: Back up your game in case something goes wrong.

Step 2: Open Uplay and log in to your account.

Step 3: Find your games library and click the game you want to detect.

Uplay Locate Installed Game Epic Games

Step 4: Click the Download button.

Step 5: Point the Uplay installer at the game directory.

Step 6: Uplay should show Discover Files… and your game has installed.

Method 3: Uplay Can’t Detect Steam Installed Games

If steam games can’t be recognized in Uplay, try this way.

Step 1: Close Uplay. If necessary, open Task Manager and end all Uplay related processes.

Step 2: Open File Explorer.

Step 3: Find your default Uplay PC directory. Usually, you can find it in C:Program Files (x86)UbisoftUbisoft Game Launchercache.

Step 4: Find the Ownership folder and then delete it.

Step 5: Relaunch your Uplay PC.

Step 6: Run the game again from Steam and then check if the “Uplay doesn’t recognize installed games on Windows 10” issue disappears.

Method 4: Move Your Games to Another Partition

If the methods mentioned above didn’t work, the last method you can try is moving your games to another drive/partition and then you can reinstall Uplay on your Windows 10 PC.

Step 1: Close Uplay. If necessary, open Task Manager and end all Uplay related processes.

Step 2: Find the installation folder where you want to move our game.

Step 3: Copy the game folder and paste it to the new drive/partition.

Step 4: Return to the original game folder and rename it by adding something like “old”.

Step 5: Launch Uplay, navigate to Games > My Games, find your game on the list and then click it.

Step 6: Click Locate installed game and point it to the new drive/partition.

Step 7: If everything goes well, you will see a window saying “All game files have been successfully validated”.

After you move the games to another partition and reinstall Uplay on your PC, your games can be discovered automatically. Now check if the “Uplay doesn’t recognize installed games on Windows 10” error still persists.

Bottom Line

Uplay Locate Installed Game Not Working

In conclusion, this post has shown you several useful methods to fix the “Uplay doesn’t recognize installed games on Windows 10” issue. If you encounter such an error, try the methods above.